Satisfaction Guarantee

At Toy Room customer satisfaction is of the utmost importance to us. We therefore offer all customers a 100 Day Satisfaction Guarantee on their purchases in accordance with the conditions noted below.

If you have changed your mind about a product you have purchased or perhaps a friend or family member has purchased a similar product for your little one, we will happily provide you with a full refund for the product (less shipping) or an exchange, provided the product is returned to us in original saleable condition.

You will need to pay the shipping for the return of the product to us and we will not be held responsible for lost, stolen or damaged return deliveries. We therefore recommend that you ensure that the parcel is appropriately packed and returned to us via a trackable shipping method so that you have proof of dispatch and delivery.

Please note that not picking up your parcel from the Post Office and allowing it to return to sender will attract a fee. If this occurs, the additional fee charged to us by Australia Post will also be deducted from the refund/exchange amount.

If you choose an exchange for a different product rather than a refund, the replacement product will be shipped to you with free standard post provided the exchanged product is confirmed in writing within 7 days of an exchange being requested.

For all Satisfaction Guarantee refunds/exchanges, please Contact Us in the first instance so that we can advise the address for return shipping of the product.

Clearance and sale items are excluded from our Satisfaction Guarantee. Refunds/exchanges for clearance and sale items will only be provided when the product is deemed by Toy Room to be faulty and unable to be repaired, in which case the matter will be handled under our Returns & Refunds Policy instead.

The Toy Room Satisfaction Guarantee applies for 100 days commencing from the date of purchase.

Please note: ALL returned items under our Satisfaction Guarantee must be received in perfect condition, including the packaging. If you return an item to us for exchange or refund under our Satisfaction Guarantee and it has been assembled, removed from its original packaging and re-packed, or the packaging is ripped, damaged or has tape or any other labels directly affixed to it in any way we will be unable to provide you with a refund equivalent to the full purchase price. We are a retailer, not a manufacturer and do not have ready access to spare parts and packaging which means that when we receive a returned item, we are unable to re-sell the product as brand new unless it is returned to us in perfect condition. In instances such as this when the product has been assembled, re-packaged or the packaging has been damaged in any way, if the product is still deemed to be saleable, just not in brand new condition, we can offer you the original purchase price less 30% as an exchange credit in the form of a gift voucher.