We offer free shipping Australia wide on all orders over $99. All orders $99 in value and under attract a $9.95 flat rate shipping charge.
All orders are shipped with Australia Post eParcel from our Brisbane warehouse. The only exception to this is large or heavy orders which may be shipped by road courier instead.
We endeavour to pack and ship all orders within 2 business days, with most orders being shipped within 24 hours of the order being placed. We recommend that you refer to Australia Post’s delivery time frames on their website here to determine how long it will take for your order to arrive based on your location in Australia (all orders are shipped from the post code 4157).
A tracking number for your order will be emailed to you on the afternoon your order is dispatched.
All orders shipped with Australia Post eParcel have an automatic signature on delivery assigned. If you would like to provide an Authority to Leave for your parcel, you can do so by clicking on the “Safe Drop” link in the Australia Post tracking email received after your order has been dispatched.
Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee (we simply pass on the exact fee that Australia Post charge us) along with a second delivery fee at cost (we subsidise the $9.95 flat rate shipping fee for the original order, but will not do so for re-delivery and the exact shipping fee we are charged by Australia Post will apply).
We do not provide any shipping time frame guarantees and strongly recommend that you place your order well before the products are needed, particularly over peak seasons. We will not provide a refund in the event that a parcel missed the deadline for when you required it by. The only exception to this is if your parcel is marked as lost or stolen by Australia Post.
If you require your order express posted, please contact us for a shipping quote. Express post is not covered by our free shipping threshold or subsidised $9.95 shipping.
Pick ups are not currently possible.
In an effort to reduce our footprint, we reuse and recycle boxes for the packing of orders.